Spend time to learn more about your employees. Managers who take time to learn the backgrounds of their employees will see greater impact on employee motivation, developing stronger connections.
Train them properly
Provide your employees with proper job training to help them be more confident. Employees are more engaged when they fully understand their roles and within their professional position. An understanding of job responsibilities results in higher levels of performance and commitment to your organization.
Help them develop their skills
Developing your people is important to your success as a manager. Opportunities for growth and development creates engagement as well as success. Employees who grow and develop their skills are more likely to stay with a company.
Be sure that you recognize everything. A ‘thank you” or “nice job” can be essential. Make sure to highlight an employee’s "good work" on a meeting. Make recognition visible to everyone throughout the team or the company so that others can share in the acknowledgement.
Work with them
Teamwork grows trust between managers and employees. When employees feel they are part of a team in their company, they invest time and energy into their job. When coworkers trust each other, they are more likely to be engaged at work and less likely to leave
Clarify your goals
Your role as a manager is to support, inspire and coach your employees to their highest levels of performance. Coach your employees so they understand their responsibilities Make sure that they understand your expectations. Managers who provide regular coaching increase overall engagement among their employees.
Keep them customer focused
Meet with your team explaining them what it takes to meet customer expectations. Evaluate your department’s customer response time by seeking both team and customer input. Make sure your team understands what customers should receive. If they don't, keep repeating them all they should do to get higher results and positive feedback by them.
Discuss the department's results
As a manager, it’s important to make surveys and to share the survey results with employees. In the Hotel Industry it's more likely to get your feedback by internal questionnaires or internet reviews by sites like Trip Advisor or Holiday Check.
Explain key highlights from the reviews, discuss trends, and share how you feel about the results. Ask for their input and suggestions for improvement. Discuss any barriers to improvement and how the team can remove these barriers. Collectively select specific issues to work on and create action plans together.
"Employee engagement is an investment we make for the privilege of future proofing our organisation’s productivity and performance.”– IAN HUTCHINSON
Vassilios Canellos is a Hospitality Professional Hospitality Professional with more than 20 years of experience in leading service staff, managing teams and ensuring food safety standards, procedures and processes are followed. During this time, he's coached and mentored emerging talents, shared knowledge with several teams and spoken at Hotel industry events.